At Ben Smith Electrical, we try to make the process as efficient as possible in regards to paying your bill. You can pay by cheque or BACS and we now accept online remittances below - just fill in the information and we will update your account immediately.
REMITTANCE ADVICE CENTRE
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Accounts Frequently Asked Questions
Can I pay my bill by invoice on payment terms?
Yes you can. We offer this service to all commercial and industrial clients, subject to internal approval. We offer a 30 day payment option for works under £1000 and 7 day payment terms for works over £1000. On occasion, you may be asked to provide part-payment for ongoing works or for payment in advance for materials if the cost is greater than our credit services with suppliers allows us to cover. But we will ensure to provide this request upon submitting our quotation. This is not something which is likely to prohibit work with our domestic clients.
I am a domestic customer. From past experience if I have had to make an emergency call-out, I have been charged a premium for this. What happens in this instance if I contact you?
It is not in our business ethos to layer charge upon charge to our domestic customers. We operate a policy of zero call-out fee within business hours, monday-friday within a ten mile radius as standard. If we have to make a special arrangement for an additional engineer or the call-out is out of hours or after midday on a Saturday / Sunday or you are outside the Yeovil area, we will consider re-couping our mileage cost and engineers time, but we will at all times inform you of this and we will never be opportunist at your expense.
I have a shop / restaurant / small business and I think I might be paying far too much for my energy bills. How much do you charge to review the lighting / emmissions I use?
We offer a FREE energy efficiency consultation whereby we visit your business to assess what you are currently using (lightbulbs to appliances) and we replace free of charge your existing lighting for energy efficient replacements where possible, and assess your current expenditure against what we think you should be paying if you re-operate using our methods. We will provide you with a survery breakdown of costs and a lump saving we estimate you could make and how long it would take you to re-coup the cost of implementing new kit. Soon, you will be able to complete this survey online for a rough cost saving calculation to get a feel for going greener!
What's you VAT number?
VAT no: 936 9381 79
Do you have valid, current Insurances? Are you NICEIC registered?
Yes we do, both public liability and employee liability available to download here
What are your details so that I can set you up to pay by BACS?
All customers are welcome to pay electronically. BACS Payments to be made to: Ben Smith Electrical, NATWEST Branch Sort Code:60 24 37 Account No. 13629360
Do you have company Terms of Business?
How soon do I receive my electrical test results from you?
Both PAT and periodic test results are relased on receipt of payment. We will not issue these to you until payment has been received / has cleared unless agreed in advance.
Have we answered you question?
We hope so, and we aim to keep this as up-to-date as we can, but if you have something you would like to ask which is not here that you think would benefit other customers, why not respond below. Or leave feedback about how useful our FAQs / accounts page is if it did help you! We keep our responses up here, so go ahead...
